Helpdesk Support

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A large number of businesses require technical support both for their customers and their staff which is why at Palma Solutions we are offering helpdesk support as well.

Our helpdesk support service can be completely whitelabel and we can deploy your very own ticket support desk, live chat system and also take incoming technical support calls using VoIP using your own branding.

This would basically allow you to provide technical support to your staff and customers without the need for an in-house technical support department and with only a fraction of the costs.

Because not all technical support needs are equal we have developed three different plans to help our customers choose the best for their business.

Helpdesk Pay as-you-go

Pay only for what you need and use
10 Starting at just
  • 10 tickets included per month
  • Whitelabel not included
  • Live Chat not included
  • Phone Support not included
  • Remote Hands not included

 

Additional Feature Costs:

  • € 1 per ticket response
  • € 2 per live chat response
  • € 4 per phone response
  • € 25 per hour for remote hands
  • € 20 per month for whitelabel

Helpdesk Basic

Our most basic technical support plan
350 Monthly
  • Whitelabel included
  • 50 tickets included per month
  • 10 live chats included per month
  • 5 hours of Remote Hands included per month
  • Phone support not included
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Additional Feature Costs:

  • € 0.90 per ticket response
  • € 1.80 per live chat response
  • € 3.60 per phone response
  • € 20 per hour for remote hands

Helpdesk Premium

Our most advanced technical support plan
650 Monthly
  • Whitelabel included
  • 200 tickets included per month
  • 100 chats included per month
  • 50 phone calls included per month
  • 10 hour of Remote Hands included per month

Additional Feature Costs:

  • € 0.75 per ticket response
  • € 1.50 per live chat response
  • € 3 per phone response
  • € 15 per hour for remote hands