Help & FAQ
Puedes enviarnos tus dudas a través del formulario o reservar directamente una reunión en nuestra agenda para contarnos tu proyecto.
(+34) 643 732 407
lunes a viernes de 08:00 – 21:00
Calle Palma 107, bajos
Vilafranca de Bonany, 07250, Spain
Agendar reunión
Frequently Asked Questions
General Services
CloudHost offers a wide range of digital services, including: managed web hosting, VPS, dedicated servers, web design and optimisation, server and website maintenance, data migration, security audits, digital strategy, and technology resource optimisation for businesses and professionals.
No, there are no hidden costs at CloudHost. All our prices and rates are published transparently on our website. Every plan includes a detailed description of what’s included, so you know exactly what you’re signing up for before making any payment.
Yes, our entire technical support team is Spanish-speaking and available 24/7 to resolve any query or issue related to our services. You can reach us via ticket, live chat, email or phone.
Managed Web Hosting
Our managed web hosting includes: high-performance server hosting, automatic security updates, daily backups, a free SSL certificate, an intuitive control panel, 24/7 technical support, continuous monitoring, and proactive resource management to keep your website running at its best.
Our web hosting is compatible with all popular CMS platforms, including WordPress, Joomla, Drupal, Prestashop, Magento, and many more. We also offer automatic installers that let you set up these platforms in just a few clicks.
Yes, we offer free migration of your website from your current provider to our hosting. Our technical team handles the entire process, ensuring a safe transition with no interruption to your business.
VPS
Shared hosting hosts multiple websites on the same server, sharing resources between them all. A VPS (Virtual Private Server) gives you dedicated resources within a physical server, offering greater performance, security and control. On a VPS, you get your own virtualised environment with guaranteed resources, isolated from other users.
Yes, all our VPS plans include management by our technical team. This means we take care of server administration, security updates, monitoring, incident resolution and performance optimisation, so you can focus on your business without technical worries.
Absolutely. Our VPS servers are designed to grow with you. You can increase resources (CPU, RAM, storage) at any time with minimal downtime. We also offer automatic scaling on certain plans to handle traffic spikes without manual intervention.
Dedicated Servers
You should consider a dedicated server when: you need maximum possible performance, you run resource-intensive applications, you have specific compliance or security requirements, you handle large volumes of traffic or data, or you need full hardware customisation. Dedicated servers offer exclusive resources and total isolation, ideal for critical projects.
Yes, all our dedicated servers can be customised to your specific needs. You can choose between different processors, RAM configurations, storage types and capacities (SSD, NVMe, RAID), network cards, and more. We can also implement special configurations on request.
Yes, all our dedicated server plans include basic maintenance as part of the service, including 24/7 monitoring, incident response, security updates and backups. We also offer advanced management plans with additional services such as ongoing optimisation, regular audits and proactive management.
Web Design and Optimisation
With almost two decades of experience, our web design team doesn’t just create visually appealing sites — we build in performance, SEO and conversion best practices from day one. We combine deep technical knowledge with strategic vision, so every website not only looks good but delivers tangible results for your business.
Development time varies depending on the complexity of the project. A basic corporate website can be ready in 2-3 weeks, while more complex projects such as online stores or platforms with advanced functionality may take 1-3 months. During the initial consultation we’ll set out a detailed timeline tailored to your needs.
Security and Maintenance
Our security audit service thoroughly examines three areas: your web presence, your servers, and your office environment. It includes vulnerability analysis, penetration testing, configuration review, regulatory compliance verification, access policy review, and a detailed report with prioritised recommendations to improve your security posture.
We run automated daily backups of all your data across every hosting and server service. These backups are stored securely in physical locations different from your main service, to ensure recovery in case of any incident. We keep the last 30 days of backups, letting you restore data from any recent point in time.
Migration and Consulting
Our data migration methodology includes: a thorough upfront analysis, a detailed plan with verification checkpoints, phased migration to minimise disruption, continuous integrity checks throughout the process, multiple post-migration checks, and an extended support period afterwards. We implement rollback strategies that let us revert changes in case of any unforeseen issue.
Our Digital Strategy service is a tailored consultancy that analyses the current state of your online presence, identifies opportunities for improvement, and develops an action plan aligned with your business goals. It includes recommendations on technology infrastructure, resource optimisation, systems architecture, and scalability planning to support your company’s sustained growth.
Pricing and Sign-up
We don’t require a minimum commitment period on any of our services. You can pay monthly or benefit from discounts on annual plans. We rely on the quality of our service to keep you as a satisfied customer, not on locking you in with contractual clauses.
Yes, all our services include a satisfaction guarantee. For hosting and server services, we offer an SLA (Service Level Agreement) with a 99.9% uptime guarantee. If we fall short, we provide financial compensation as set out in our terms. For web design services, we guarantee adjustments at no extra cost during the first 30 days after delivery.
You can sign up for our services directly from our website, where you’ll find all available plans with their features and prices. You can also contact our sales team for personalised advice and a proposal tailored to your specific needs. We offer multiple payment methods, including credit card, bank transfer and PayPal.